1. Provider and Agreement
Floov is a visual form builder and management service supplied by FLOOV S.R.L., registered in Romania under CUI 54655476 and Trade Register number J2026030772003 (“Floov”, “we”, “us”). Contact: [email protected].
These Terms apply to visitors, account holders, workspace members, and people using published forms. By creating an account, accepting an invitation, purchasing a subscription, or otherwise using Floov, you agree to these Terms. If you use Floov for an organisation, you confirm that you can bind that organisation. If you do not agree, do not use the service.
You must be at least 16 years old, or the minimum age required in your country to enter this agreement. Consumers keep all rights that cannot lawfully be waived.
2. Accounts and Workspaces
Give accurate information, maintain a current email address, protect every sign-in method, and notify us promptly of suspected compromise. You are responsible for activity performed through your account except to the extent caused by Floov or otherwise provided by mandatory law. You may not sell, rent, share, or transfer an account to avoid plan or access restrictions.
Workspace owners control membership and roles. Owners, admins, editors, and viewers receive different permissions. An owner is responsible for invitations, authorised access, its members’ use of customer data, and removing access when no longer needed. Account deletion does not offer an ownership-transfer workflow and can delete owned workspaces, including collaborators’ forms and responses.
3. Plans, Billing, Cancellation, and Consumer Withdrawal
Free and Pro
The Free plan requires no payment card and currently permits up to 250 forms. Pro features, fixed tax-inclusive price, currency, and the selected monthly or annual billing interval are displayed before checkout. Usage described as unlimited is not automatically hard-capped but remains subject to the Fair Use Policy.
Free includes 20 AI credits for the lifetime of the account. Pro includes 500 AI credits per calendar month. Included monthly credits reset rather than roll over. The balance belongs to the selected workspace owner, and an AI action requested by an authorised collaborator uses that owner’s balance.
An AI credit is Floov’s usage unit. AI actions use credits according to their measured provider cost, so different requests may use different amounts. Before starting provider work, Floov temporarily reserves credits and then settles the reservation to measured usage, without charging more than the hold. Inline edits hold up to 2 credits for normal requests or 6 for large requests, limited by the available balance. Form creation also holds up to 2 credits per attempt, limited by the available balance. Handled provider failures release the reservation. Inline edits also release it after crashes or timeouts when no proposal is delivered. Interrupted form creation whose provider usage cannot be determined may consume its reservation. A cancellation completed before provider work begins consumes no credits; once provider work has begun, measured usage still applies. Opening an existing preview or converting it into a form does not consume additional credits.
1 AI credit = €0.02. Users with active Pro access may buy additional credits in packs of 500 for €10 VAT included. Included credits are used before purchased credits. Purchased credits expire 12 months after purchase and remain usable on AI features available to the account if Pro is cancelled or expires; starting another top-up requires active Pro access. Credits are not redeemable for cash. A refund may revoke the corresponding proportion of purchased credits. Provider availability, abuse controls, and operational budget limits may temporarily restrict an AI feature independently of the credit balance.
Recurring Billing and Taxes
Pro is charged in advance and automatically renews each month or year, according to the interval selected before checkout, until cancelled. The displayed price is the fixed total and includes applicable VAT; Stripe determines the included tax allocation from your billing details. By subscribing, you authorise Stripe to charge the selected payment method for that displayed amount. You must provide accurate billing and tax details. Access begins after Stripe confirms checkout and Floov receives the signed activation event.
We may change future prices by giving reasonable advance notice. A change applies no earlier than a later renewal described in that notice. If you do not accept it, cancel before it takes effect.
Cancellation, Payment Problems, and Refunds
You can cancel in Billing. Pro remains active through the paid period and will not renew; it can be resumed before that period ends. After expiry, the account returns to Free and Pro-only behaviour may stop or become unavailable. Failed, incomplete, past-due, or unpaid subscriptions may require action in Stripe’s billing portal.
Fees for an already-started billing period are ordinarily non-refundable and we do not provide prorated refunds merely because you cancel early. This rule is subject to the statutory withdrawal right below, service failures for which law requires a remedy, and any other mandatory consumer right.
EU/EEA Consumer Withdrawal
If you buy Pro or AI credits as an EU or EEA consumer, you generally have 14 days from the contract date to withdraw without giving a reason. To withdraw, email [email protected] before the period expires with an unambiguous statement identifying your account and purchase. For example: “I withdraw from my Floov purchase made on [date] for [account email].”
Floov does not ask you to make a separate express request for Pro performance during the withdrawal period. If you exercise an applicable withdrawal right in time, we will end Pro access where applicable, revoke credits corresponding to the refunded purchase, and reimburse amounts due using the original payment method within the statutory period. We will not deduct a proportionate amount for Pro supplied before your notice on the basis of an immediate-performance request that we did not collect. Mandatory consumer rights remain unaffected.
4. Your Content, Licence, and Data Responsibilities
As between you and Floov, you retain rights in forms, response data, files, media, and other material you provide. You grant Floov a worldwide, non-exclusive, royalty-free licence for the contract term to host, copy, process, transmit, display, and technically modify that content only as needed to provide, secure, support, and improve the service or follow your configured integrations.
The broader improvement permission above does not apply to raw or derived Google Workspace API data. Floov uses that data only to provide or improve the Google Sheets features visible to the requesting user, subject to the Google Workspace API User Data and Developer Policy and its Limited Use requirements. Floov does not use it for advertising, credit decisions, surveillance, or training general-purpose AI models.
You represent that you have the rights and lawful basis needed to:
- create, upload, publish, and instruct us to process the content;
- collect each category of respondent data, including sensitive or children’s data where applicable;
- send notifications and connect every recipient, webhook, tracker, and integration you configure; and
- provide required privacy, cookie, and marketing notices and obtain valid consent where required.
Floov normally acts as your processor for responses. The Data Processing Agreement is incorporated where data-protection law requires it. You are responsible for responding to data-subject requests and configuring an appropriate retention period. Do not use Floov as the only copy of information you must preserve; export important data regularly.
AI-Assisted Form Features
When you use Create with AI, you instruct Floov to send your generation brief and selected form preferences to Google’s Gemini API and to process the returned blueprint. When you use Edit with AI, you instruct Floov to send your edit instruction and bounded allowlisted editable context from the current page, up to eight recent resolved exchanges from the current editor session, and an optional selected-item hint to Gemini, and to process the proposed item changes or additions. You must have the rights and lawful basis needed for anything you include. Do not include real respondent or customer records, passwords, access credentials, confidential material, or sensitive personal data unless it is strictly necessary, lawful, and appropriately protected.
AI output is probabilistic and may be inaccurate, incomplete, unsuitable, or similar to output provided to another user. Floov does not automatically publish a generated form or apply a proposed field edit. You are responsible for reviewing and editing its questions, options, required settings, language, page structure, notices, and any legal or compliance wording before creating or publishing it. AI output is not legal, employment, medical, financial, or other professional advice, and Floov does not warrant that it is unique, non-infringing, or fit for a particular purpose.
As between you and Floov, and to the extent rights can exist in it, a generated blueprint, proposed field change, and editable form are treated as your content under this section. Floov’s software, generation instructions, schemas, validation, and compilation systems remain Floov intellectual property.
5. Acceptable Use
You must not use Floov, or help anyone else use it, to:
- break the law, violate another person’s rights, or collect data without a lawful basis;
- phish, impersonate, defraud, mislead, harass, threaten, exploit, or discriminate;
- send spam or unlawful marketing, build purchased or scraped contact lists, or circumvent opt-outs;
- publish child sexual abuse material, non-consensual intimate material, terrorist content, or content that unlawfully promotes violence or self-harm;
- infringe copyright, trademark, privacy, confidentiality, publicity, or other rights;
- upload malware or code intended to disrupt, surveil, damage, or gain unauthorised access;
- probe or bypass security, rate limits, access controls, subscription gates, or Fair Use controls;
- generate artificial traffic or responses, overload infrastructure, resell shared access, or operate a competing bulk-hosting service without written agreement;
- request passwords, payment-card secrets, government credentials, or special-category data in an insecure or unlawful way; or
- use outputs or respondent data to make unlawful solely automated decisions about employment, credit, housing, insurance, education, healthcare, or legal rights.
6. Content Moderation, Illegal-Content Notices, and Appeals
We may investigate content or conduct reported to us or detected through proportionate security and abuse controls. Depending on context, severity, law, and risk, we may take no action, ask for changes, reduce visibility, disable a form, restrict submissions, preserve evidence, suspend an account, terminate access, or report a matter to competent authorities. We do not undertake a general duty to monitor all customer content.
Anyone may submit a sufficiently precise and substantiated notice using our illegal-content notice form. Include the exact URL, a clear explanation of why the content is illegal, supporting facts or law, your contact details (unless a legal exception applies), and the required good-faith declaration. We confirm receipt electronically and communicate our decision where required.
When we restrict content or an account, we will normally explain the principal facts, contractual or legal ground, territorial scope, use of automation, duration, and available redress, unless law, safety, security, or an ongoing investigation prevents disclosure. Affected users and notifiers may challenge a decision within six months by replying to the decision or emailing [email protected]. A person not solely relying on automation will review the challenge. This does not limit court, regulator, or certified out-of-court rights.
We may reject manifestly unfounded notices, suspend abusive reporters, and act against users who frequently provide manifestly illegal content, after warning where required and considering frequency, proportion, intent, and impact.
7. Service, Changes, Intellectual Property, and Third Parties
Floov and its software, interface, documentation, branding, and non-customer content belong to us or our licensors. These Terms give you a limited, revocable, non-transferable right to use the service during the agreement; they do not transfer our intellectual property. Feedback may be used without restriction or payment, but we will not identify you publicly without permission.
We may change or discontinue features to improve security, comply with law, respond to provider changes, or develop the service. We will give reasonable notice of a material detrimental change where practicable. Scheduled or emergency maintenance, internet failures, and events outside reasonable control can make the service unavailable.
Floov depends on service providers including DigitalOcean, AWS, Cloudflare, Scaleway, Reacher, Stripe, Oblio, PostHog, and Google, including the Gemini API for AI-assisted form creation and editing. Customer-enabled services, including webhooks, analytics tags, Google Sheets, Airtable, Notion, Slack, Discord, Zapier, Make, Mailchimp, and HubSpot, are governed by their own terms. We are not responsible for an external destination chosen or controlled by you, but this does not exclude responsibility that mandatory law assigns to Floov.
For Google Sheets, the workspace owner chooses each spreadsheet through Google Picker. Disconnecting removes Floov’s local credentials and initiates provider revocation, but does not delete rows previously written to a spreadsheet controlled by the customer.
8. Suspension, Termination, and Deletion
You may stop using Floov or delete your account at any time. A real active Stripe subscription must first be scheduled to cancel. If deletion occurs during its paid grace period, Floov attempts to end the remote subscription immediately; if Stripe cannot confirm that, the account is preserved so charges are not left unmanaged.
We may restrict or terminate access for a material or repeated breach, non-payment, security threat, legal requirement, harm to users or infrastructure, or discontinued service. Except for urgent, serious, or legally prohibited situations, we will normally give notice and a reasonable opportunity to cure. Sections intended by their nature to survive. Accrued payment, intellectual property, disclaimers, liability, dispute, and record-retention terms continue after termination.
Deletion removes active database access and queues associated storage objects for durable provider deletion. It permanently removes owned workspaces, forms, responses, files, and media, subject to required billing, security, legal, and backup retention described in the Privacy Policy. It cannot be undone.
9. Warranties, Indemnity, and Liability
Floov is provided “as is” and “as available”. To the extent law permits, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation. Nothing excludes an express commitment we make or a statutory consumer guarantee that cannot be waived.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or lost profit, revenue, goodwill, or opportunity. Floov’s aggregate liability arising from the service is limited to fees you paid Floov in the 12 months before the event giving rise to the claim.
These exclusions and cap do not apply where prohibited, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of non-excludable consumer rights, or another liability that law does not permit us to limit.
If you use Floov for business, you will indemnify Floov against third-party claims, reasonable costs, and damages caused by your unlawful content, collection instructions, integrations, or material breach of these Terms, to the extent the claim was not caused by Floov. This indemnity does not apply to consumers.
10. Changes, Governing Law, and General Terms
We may update these Terms prospectively. We will change the date above and give reasonable notice of material changes where required. A material change does not apply retroactively. If you object, stop using Floov and cancel before the new terms take effect; continued use after that date constitutes acceptance where law permits.
Romanian law governs these Terms, without excluding mandatory protections of the consumer’s country of residence. Courts in Romania have jurisdiction for business disputes. An EU/EEA consumer may also bring proceedings in the courts available under mandatory consumer law. Before proceedings, contact us and allow 30 days for an informal response; this does not suspend a limitation period or prevent urgent or statutory relief.
- Entire agreement: these Terms, the Privacy Policy, Cookie Policy, Fair Use Policy, and applicable DPA form the agreement for Floov.
- Order: a separately signed agreement prevails over these Terms to the extent of a direct conflict.
- Severability: an unenforceable provision is limited or removed only as necessary; the remainder continues.
- No waiver: delay in enforcement is not a waiver.
- Assignment: you may not assign this agreement without consent; we may assign it in a merger, reorganisation, financing, or sale, subject to mandatory law.
- Electronic communications: contractual notices may be sent to your account email or displayed in the service. Keep the address current.
- No third-party beneficiaries: these Terms do not create rights for another person except where expressly stated or required by law.